The Commons Justice Committee is holding an enquiry into the impact of LASPO. It took oral evidence earlier this week on housing, immigration and family cases – you can read the transcript here (and see here Nearly Legal’s take on the kind offer of one MP on the committee).
Meanwhile, the written evidence submitted to the enquiry is also available; it makes interesting, if depressing, reading.
More news on a couple of ongoing or upcoming tenders:
- The LAA has published an advert for the forthcoming clinical negligence, public law and actions against the police tenders. The tender opens on 1 December and closes on 23 January 2015.
- The final FAQ for the current mediation tender has been published. This tender closes at noon on 31 October 2014. Remember that this tender is only for new entrants; existing mediation contract holders don’t need to apply unless they want to open additional locations.
Vicky has written the Law Society’s new Complaints Handling Toolkit in conjunction with Fiona Westwood. It is published today and is designed to help practices implement best practice and meet their regulatory requirements. It provides draft policies, procedural checklists and other useful templates that you can use to supplement your existing complaints procedure or to create a new one. Here is a sample of just some of the templates you can access through the Complaints Handling Toolkit:
- Written complaints policy
- Written complaints procedural checklist
- Sample complaints form
- Letter acknowledging complaint
- Letter of apology
- Complaints training policy for staff
- Self-audit checklist
- Referral letter to the Legal Ombudsman
- Template annual complaints report
All of the templates are provided on the book’s accompanying CD-ROM so you can customise them as needed.
Having a good and effective complaints policy is ever more important – it helps meet your regulatory and funding requirements and helps avoid the cost and time of managing complaints to the Ombudsman. This toolkit will help you ensure your complaints procedure is everything you need it to be.
Click the cover image to the right, or the link here, to buy your copy now.
The crime consultation closes this week – on 15th October. It is important that all crime practitioners, and anyone else concerned with the future of criminal legal aid, respond.
The consultation documents and reports can be found here. Vicky worked with Andrew Otterburn on the Otterburn report, which is one of the documents being consulted on – you can read their response to the consultation here. And the LCCSA and CLSA have created a “response hub” to help simplify the process of responding – you can see that here.
Filed under Crime, Policy
There have been a series of amendments and additions to LAA guidance materials recently:
Links to the latest versions of all documents can be found on our Resources page.
The LAA has opened a tender for new mediation contracts to start on 1 February 2015. The tender will remain open until 31 October 2014. Organisations with existing contracts need not do anything unless they want to open new outreach locations.The IFA and further information can be found here.
All organisations meeting the LAA’s requirements and completing the tender correctly will be offered a contract.