Tag Archives: applications

New process for CCMS contingency applications

The LAA has changed its process for so-called “contingency” applications – that is, those that have to be made via paper because CCMS is down and the application is so urgent that it can’t wait until CCMS is available again.

If you have an urgent case and you can’t access CCMS – and you can’t exercise your delegated functions – you will need to contact the online technical support team. You’ll need to provide evidence (generally, screenshots) showing that you’ve tried to access CCMS at least twice and not been able to over a period of at least 24 hours.

The online support team will consider the circumstances – including both the state of CCMS and the nature of your application. If they agree you can use the contingency process, you will be emailed a cover sheet so that you can email a paper application. You will also be issued a contingency reference number which must be quoted in the application. The contingency reference number is your permission to use this process; if the online support team refuse to issue you one, any paper application will not be considered.

The LAA’s guidance note on the new process can be found here.

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Civil certificate means test – passported applications

Our thanks to Colin Henderson for drawing to our attention the following passage from FAQs released following the LAA’s recent provider reference group meetings:

Can the LAA reconsider what level of additional financial information is asked for from passported clients?
We have recently reviewed this and changed the evidence required to one month’s worth of bank statements in relation to civmeans 2 cases.
We’ve also reminded caseworkers of the discretion available when dealing with applications from vulnerable clients, e.g. those who are homeless.
We need to ask about third party finances where the client may be supported by a third party but, again, the caseworker should exercise discretion, taking the relevant circumstances into account.

Reducing the evidence requirement from three to one month’s worth of bank statements is welcome, as it should significantly reduce the bureaucracy and problems with obtaining evidence associated with legal aid applications. However, we would advise approaching it with some caution. The latest version of the means form itself (see page 13) still requires three months statements, not one. And experience suggests that changes of this type often take some time to filter down to front-line caseworkers. The safest approach would seem to be to submit three months where you can, and where you can’t submit one month and quote the above passage.

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Filed under Actions Against the Police, Civil, Clinical Negligence, Community Care, Family, Housing, Immigration, Mental Health, Public Law, Social welfare