LAPG launches survey on CCMS

LAPG has launched a survey to gather feedback on CCMS. It is aimed at all practitioners, not just LAPG members, and will provide valuable information on user perspectives to assist in lobbying the LAA for change. LAPG says:

We want to capture what is happening with CCMS. We receive more email correspondence on CCMS than on all other subjects put together. We have prepared a survey to find out what the current position is with CCMS.  The survey is here: https://www.surveymonkey.co.uk/r/NDHNT6W

We hear from the LAA that some practices find it fine but that does not reflect the feedback that we receive. However if you think it is ok then it would be really helpful if you could complete the survey.

Here’s what you need to know:-

  • It will remain open until Friday 3 March.
  • Please do put CCMS references in – we know people tend to prefer anonymity but we hope that there will be sufficient numbers completing the survey to give people comfort.
  • We have piloted it with many people and we are very grateful to them for all their help. The more people completed it, the more problems were raised and we were asked to incorporate more and more into the survey. So it may take half an hour to fill it in comprehensively.
  • You can skip sections but essentially the structure is
    • Applications
    • Amendments
    • Billing/POAs
    • Incorrect actions and
    • General issues such as stability.
  • Generally questions ask about CCMS since 1 January 2017. Why? Because if we collect older data and changes have been made, then that is of limited value.

What is the point of the survey? We have told the LAA that we are carrying it out and indeed sent them a draft of the survey. Our aim is to collect up to date information in a form that we can present to the LAA and MoJ. If our members who complain about CCMS are representative of the majority then there are a lot of issues that need sorting. The danger is that the view represented in the LAA Annual Report 2015-2016 goes unchallenged.

The Report said:- ‘The system was rolled out to all civil legal aid providers on a voluntary basis from September 2014, and was mandated in phases during 2015- 16. From 1 April 2016, it became mandatory to submit all civil applications online through the CCMS. Submitting both applications and bills using the CCMS, saves providers time and the cost of sending paper forms through the post.’

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