New single contact point for exceptional, high cost and immigration cases

The LAA has announced that it will use a single email address as a contact point for immigration applications, high cost civil applications and for exceptional caeses. The new address takes effect from 1 November and the old ones will stop working from 11 November.

It says:

The email address is:

contactECC@legalaid.gsi.gov.uk

In order to direct your email to the correct team you need to provide specific information in the email subject line. This should include:

  • key words (stated below in bullet points)
  • application / claim form number (if appropriate)
  • client reference number

The key word will change according to where the case sits within the ECC team.

Exceptional Case Funding application / enquiry

If you are providing information about an ongoing ECF case, or have a question about an application where a certificate has been granted, you should select one of the following ‘subject’ titles:

  • ECF
  • Exceptional case funding
  • Direct applicant
  • Inquest

High Cost Civil application / enquiry

If you are providing information about an ongoing HCC case, or have a question about an application where a certificate has been granted, you should select one of the following subject titles:

  • High Cost Civil
  • HCC
  • Case plans
  • QC
  • Events

Immigration application / enquiry

If you are providing information about an ongoing immigration case, or have a question about an application where a certificate has been granted, you should select one of the following subject titles:

  • Immigration
  • Asylum
  • SIAC
  • Special Immigration Appeals Commission

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